Client Portal Help

If you are unable to open the client portal from your Mac or Windows computer, please try the following:

  •  Close all of your browsers and try the link again.
  •  Reboot your computer and try the link again.
  •  Try a different browser or computer if available. Even better, if you have access to an iPad or iPhone please open the link we provided from there. (This also allows you to review and sign the consent forms and agreements.)
  •  Make sure the Silverlight plugin is enabled.
    • In Safari:
      Be sure the Safari → ”Private Browsing” menu item is unchecked. Then open menu item Safari → Preferences → Security and click “Manage Website Settings….” Then choose Silverlight on the left and ensure “When visiting other websites” is set to “Run in unsafe mode.”
    • In Firefox:
      Open the “Tools → Add-ons” menu. Press “Plugins” on the left and make sure the Silverlight plugin is set to “Always Active.”
    • In Internet Explorer:
      First be sure there is nothing that says “InPrivate” at the top by the web address. If there is, restart your browser. Then press the gear icon in the upper right-hand corner and choose “Manage add-ons.” Then choose “All add-ons” under the “Show:” field. Then scroll down on the right and make sure the “Microsoft Silverlight” add-on is “Enabled.”
Click here to access the client portal